Latest insights

Companies use many different metrics to quantify their success. Some of the more common ones include: reports to track and measure operations data, website traffic, and employee performance. Beyond these, customer lifetime value (CLV) has been identified as one of the most helpful business metrics. CLV carries special significance in the context of business growth. As a measure of performance, it represents the cumulative value that repeat customers bring to a company. This is particularly important since it’s more cost-effective to add value to existing customers than to find

Though the Covid-19 pandemic dealt the food and beverage industry heavy blows, it also stimulated creativity to keep doors open. These changes, though often drastic, have persisted to stimulate the industry. They have generated new trends powerful enough to affect food and beverage sales. The rise of more “ghost kitchens” One such trend has been the emergence of ghost kitchens, also known as “dark kitchens” or “cloud kitchens.” In response to the Covid-19 pandemic closing in-person dining,

The latest South African Chamber of Commerce and Industry (SACCI) Business Confidence Index rose to a three-month high of 94.1 up from 92 in the previous month. This is attributed to the recovery of external trade and retail sales following the easing of Covid-19 restrictions and the end of the travel ban imposed by several countries. So what is the missing puzzle piece for SA business success. However, to continue this upward trajectory, businesses, especially small

In today’s hyper-competitive information age, product-focused selling – where power resides with the seller – just won’t cut it anymore. The pandemic has forever changed how people shop, how they manage their finances, and how they care for themselves. This is why many see consultative selling — which gives the buyer more power — as the future of sales. Today’s buyers see their purchases as investments and need to be reassured that you care about their needs, not just how much business they can send your way. Consumer trust has been shaken due to food safety and quality

So here we are in April 2022. It has been exactly 2 years since the world flipped on its head. Just as things looked like we were beginning to soar above it all we have 2 very important contributor countries to the stability of the world’s economy at war. Sitting at this precipice of uncertainty once again is all too eerily familiar. The decades-old symbol for the performing arts—the laughing mask and the crying mask side by side—comes to mind. Until we have seen the performance play out we have no idea whether this is going to be a tragedy or a

So here we are in April 2022. It has been exactly 2 years since the world flipped on its head. Just as things looked like we were beginning to soar above it all, we have 2 very important contributor countries to the stability of the world’s economy at war. Sitting at this precipice of uncertainty once again is all too eerily familiar. The decades-old symbol for the performing arts—the laughing mask and the crying mask side by side—reminds me of this. Until we have seen the performance play out we have no idea whether this is going to be a tragedy or

In a sales representative’s ideal world, every pitch would elicit an enthusiastic “yes” right off the bat. Yet as sales reps know all too well, the real world doesn’t work that way. Pitches and presentations sometimes fail for reasons beyond a salesperson’s control. However, in most cases, their shortcomings can be attributed to one or more tactical errors. Like any skill, mastering the art of sales takes time and practice. By learning to recognize some of the common mistakes sales reps make, you and your team can avoid them. Let’s look at several examples of

Remote work is not a new concept. Telecommuting was first introduced to the business world in 1973, in response to an OPEC oil embargo and ensuing energy crisis in the US. While the policy has steadily gained traction ever since, it wasn’t until 2020 that companies adopted remote work wholesale. As the early stages of the Covid-19 pandemic forced everyone into their homes, businesses relied on this work setup to continue operations and ensure their employees’

In the recently release Budget Review, it was revealed that, despite increasing by 10.3% in the first three quarters of last year, relative to the same period in 2020, manufacturing production remains well below pre‐pandemic levels. Furthermore, the outlook remains subdued. The Budget Review noted that business confidence indicators point to constrained conditions. These indicators include supply chain disruptions and higher production costs. It is clear that the sector remains susceptible to ongoing supply and logistical challenges. “Compounding this is the decline of our ports

No matter whether it’s B2B or B2C, relationships can be difficult to manage. Manufacturers working with distribution partners sometimes have difficulty aligning goals that sit askance from one another. Maintaining brand consistency as products move through complex distribution networks can prove to be an additional frustration. However, overcoming these challenges and fostering collaborative partnerships with industry distributors is essential. Effective partnerships thrive on the symbiotic nature of the relationship – with each party helping the other, productivity increases