Getting you set up and running on Skynamo
We’re excited to have you join us on this journey.
Below is an overview of the steps you’ll go through over the next few weeks to get you set up and running on Skynamo.
Phase 1
Signing Up
(1 week)
1. Sign the contract
Sign the contract and send it
back to your Skynamo sales
representative.
2. Confirm payment
We’ll send you an invoice.
Just reply back with proof of
payment.
Phase 2
Implementation
(1 - 4 weeks)
1. Customer orientation meeting and welcome
This is where we officially welcome you to Skynamo, discuss your requirements in more detail to make sure your Customer Success Manager has a good understanding of what you will need to get the most out of Skynamo.
2. Project summary
After our orientation meeting, we’ll send you a summary of what we discussed along with important deadlines we need to meet to keep your setup on track and on time.
3. Data
We’ll need all your relevant company data so we can begin importing it into Skynamo.
4. Data check
Once we’ve imported your data, we’ll send configuration details on to our support team. If you don’t need integration, then setup should only take two weeks.
5. Training
Attend training or learn online via the Skynamo Academy to learn how to use Skynamo and become a pro.
Please make sure to use one email address per user. Users may not share email addresses and login details for security reasons.
6. Get your credentials
We’ll send you your login details for you and your users.
Phase 3
**Go Live***
Your Customer Success Manager will be touching base with you every two weeks for the next six weeks to make sure you are getting the maximum benefit out of Skynamo for your business.
Adoption
(6 - 8 weeks)
1. Adoption Meetings
We’ll do frequent adoption meetings with you over the next 6-8 weeks to ensure everything is on track.
Your Customer Success Manager will remain with you for the duration of your contract as you progress into the Evolution Phase. They will conduct quarterly reviews with you to ensure your company continues to get the maximum benefit from Skynamo.
Now that you understand the process, we can’t wait to get started!