In an ever-increasingly digital world, personalised customer relationships are crucial for business success and quality data bridges the gap. However, according to a recent study on the State of Customer Relationship Management (CRM) Data Health, 44% of respondents estimate that their company loses over 10% in annual revenue due to poor quality CRM data which results in the loss of customers.
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SARAH RICE – Hybrid working without culture is not enough
Now that employees have experienced remote working, many don’t want to return to the office, leading companies to opt for hybrid work.
SARAH RICE – Employee health and wellbeing
As a result of Covid-19, employers need to re-look office culture, teamwork, and talent strategies to acknowledge both a shifting business landscape and changing employee expectations.
ZANE VAN ROOYEN – War in Ukraine: how SMEs can cushion the blow
2022 was set to be a year of growth and recovery for small businesses, however, the war in Ukraine is beginning to thwart this projection. The World Trade Organisation has recently slashed its global growth forecast to 2,8% from 4,1% before the war. This, coupled with supply chain disruptions and rising fuel and food prices, is set to have a further negative impact.
ZANE VAN ROOYEN – Data: The missing puzzle piece for SA business success
The latest South African Chamber of Commerce and Industry (SACCI) Business Confidence Index rose to a three-month high of 94.1 up from 92 in the previous month. This is attributed to the recovery of external trade and retail sales following the easing of Covid-19 restrictions and the end of the travel ban imposed by several countries.
SAM CLARKE and WIM MORRIS – The challenges of growing a global salestech business
Skynamo’s Sam Clarke (CEO) and Wim Morris (COO) talks to The Margin about the challenges that comes with growing a global salestech business.
ZANE VAN ROOYEN: 9 ways to rebuild businesses and improve resilience for 2022
Businesses and consumers alike have had to weather several shocks over the past two years. In this article, I advise how businesses can make 2022 a year for rebuilding and taking advantage of new opportunities.
SMEs to tap into entrepreneurial spirit to weather the fourth wave
Following South African President Cyril Ramaphosa’s announcement that the fourth wave of COVID-19 is expected to begin in December, many businesses face uncertainty. This is compounded with the issue of supply-chain disruption which the pandemic has wrought worldwide.
Industry Thermometer results reveal long-term impact of unrest in July
Recent data released by Skynamo’s Industry Thermometer has revealed that the unrest which took place in July is having a long-term impact on local businesses. This is following previously recorded signs of strong sales growth which were heading towards pre-pandemic figures.
Local SMEs remain resilient despite instability
Small and medium enterprises (SMEs) are essential to the economy’s health and predicted to lead an economic recovery post-COVID. However, many of these businesses are fighting to keep their doors open since the onset of the pandemic, with 89% impacted by the recent rioting and looting in KwaZulu-Natal and Gauteng, according to research by BeyondCovid. Positively, the latest data by Skynamo’s Industry Thermometer for July 2021 reveals that the political turmoil did not have as big an impact on sales as expected.
Conversations are the key to greater resilience and equality for women
South African women still face tremendous challenges in their daily lives, from personal safety to access to education and work opportunities and appropriate healthcare.
South Africa’s Skynamo acquires mSeller – a leading mobile sales application in the United Kingdom
South African success story expands UK footprint and mobile and field sales capabilities with acquisition of UK mobile sales application